Customer Service Board

Ordering

  • Thank you for shopping with us today!
  • Once you’ve found the product(s) you want to order, simply click the “Add To Cart” button.
  • When you’re done choosing your item(s), click the proceed to checkout button to fill in the Shipping and Billing information required. All the information you enter is used for the sole purpose of delivering your order in the most efficient way. We do not have any access to your caredit or debit card information.
  • Choose your payment option and then click “Place Order”. You will then automatically receive a confirmation via email with your order details.
  • During the checkout process, you can also create an account in order to securely save your payment information and shipping address for an expedited check out experience in the future.
  • As soon as your order is shipped you’ll receive an email with your tracking number, estimated delivery date and any other relevant details.

Shipping

At AlgoSexy your privacy and security are paramount. We guarantee you:

  • Discreet billing as Pacific Andes Commerce, LLC.
  • Discreet box or bubble mailer envelope.
  • Discreet shipping label from “Pacific Andes Commerce, LLC” or “PAC”
  • No promotional material ever sent to you, unless you opt-in.
  • e-mail order updates “from”: “pac” without mention of our store name
  • All orders are shipped via USPS Ground Advantage.
  • Orders placed before noon ET, Monday through Friday, will usually ship that same day. Orders placed after noon ET will ship the next business day.
  • Most orders will arrive very fast in 3-4 workdays.
  • Since shipping happens fast, we do not offer options for faster shipping.
  • A signature is required in orders over $100.
  • Delivery will usually be between the hours of 9:00am and 7pm, and the USPS delivers on Saturday as well.
  • We cannot guarantee shipping times. Please Note: We do not issue credits for any sort of shipment delays due to weather related issues and other events beyond the control of AlgoSexy.com and our shipping carrier, the USPS. Events include airport closings and natural disasters.
  • Undeliverable Packages. If your order is returned to us as undeliverable (due to an incorrect address, missing apartment number, nobody available to receive a parcel, etc.) we will notify you by email. If the delivery problem is determined to be due to an error on our part or of the delivery service, then AlgoSexy.com will ship you a new order.
  • You will be emailed a tracking number once your order is shipped.
  • As soon as your order is received we proceed to process and pack it to have it ready for shipping the same day so you get it quickly. Therefore, we are unable to make any additions, changes or quantity adjustments to it, or stop it from shipping.
  • Once the order is processed and shipped we can not make any changes to the address. In most cases, if the order can not be delivered due to an address error, the parcel will be returned to us by the carrier. All returned orders by the carrier will be refunded and can not be shipped back out. Please place a new order for the item you originally ordered.
  • If you no longer wish to receive the order we suggest that you do not open the package or the product itself. Please keep in mind the intimate nature and health and hygiene considerations of the adult sexual products purchased and make sure that the shipping box and product box remains as originally sealed by us since all orders are considered accepted and the products used once the shipping box and the product box are opened and will not be accepted back by our warehouse if resealed.
  • Please contact us at helpdesk@algosexy.com so we can assign you a return authorization number (RA Number) and return details. This so we can track the product. Do not send a product back to us without an RA Number. We will not accept any return without an (RA Number)
  • Customer is responsible for the cost of shipping a product back to us.

We ship from two different warehouses so nearly 100% of our items are in-stock at the time of ordering. If by chance you purchased items that are out-of-stock on one warehouse but available in our other location, we will split your order in 2, so you will receive 2 separate packages. You won’t be charged additional shipping if this ever happens. Also, if the item is out of stock at both warehouses we will not hold your order until the item becomes available since it might be weeks before we get the item back in stock. In this case we will immediately refund your payment. We will email you as soon as the item is back in stock in case you are still interested in purchasing it, and you will get a 10% discount if you reorder the same item or any other item.

We only ship within the US. We deeply apologize but at the moment we are not shipping orders to Canada or other countries.

  • Lower 48 states, Shipping is always FREE on all orders over $59 (before tax and after any coupon code is applied). This offer applies to the lower 48 states. If order is less than $59 the cost of shipping will be a flat $7. All orders are shipped via USPS Ground Advantage.
  • Alaska and Hawaii, Shipping is always FREE on all orders over $159 (before tax and after any coupon code is applied). If order is less than $159 and under 5 lbs. of weight the cost of shipping will be a flat $24.95. All orders are shipped via USPS Ground Advantage.

We do not offer same day or next day delivery..

Returns

Return Policy

Due to the intimate nature of adult sexual products, and health and hygiene considerations, we cannot accept returns. This policy is enforced for the health, safety and peace of mind of our customers, and to ensure that they are receiving a brand-new, unused product. Our policy is firm: any adult sexual item that is designed to come into contact with any body parts or bodily fluids is non-returnable. This also applies to lingerie items. Once the shipping tape and delivery box are cut and open, the products are considered touched and used, and therefore cannot be returned.

It sometimes happens. If the item you received is defective or becomes defective up until 30 days of purchased, it will be covered by warranties that are efficiently handled directly by the manufacturers. Most items will include a Warranty Card with Return Instructions inside the product package. However, if your product didn’t include a Warranty Card, please email us at helpdesk@algosexy.com with the word Defective in the email’s Subject Line and your name and order number in the body of the email. We will promptly email you information on requesting Warranty directly from the particular manufacturer of your product. Please Do Not Send Defective Items Back To Us, as we will not accept or handle them, will dispose of them because of health and hygiene considerations, and we will not issue a refund.

For your information, a defective product will include, but is not limited to, the following issues:

  • Won’t charge
  • Damage to external shell
  • Won’t turn on or off
  • Won’t change modes

Payments

Payment Methods

Credit / Debit Card/ Venmo

We accept each of the cards listed below and PayPal

paypal

Your credit card information is 100% secure and handled through the PayPal platform. All information included with your order is encrypted for privacy while in transit. Credit card charges will be processed by PayPal and will show on your credit card statement as “Pacific Andes Commerce, LLC”. We do not have any access to your credit or debit card numbers.

Still have a question?

We are very easy to work with. If you don’t find the answer you’re looking for, or are not satisfied for any reason, we will do our best to answer your question or correct the situation.

Get in touch